Frequently Asked Questions (FAQs)

Will I get an order confirmation?

We will send you a confirmation email detailing the exact order received shortly after your order is placed.

When will my products be delivered?

After you have placed your order online, we will send you an order confirmation email where you will find information about when your products will be delivered.

If you haven’t received an email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email using our online form or [email protected] 

What if my order hasn't arrived?

If your order has been dispatched and has not arrived within the expected time period, please click here to email our Customer Services Representatives.

What if only part of my order has arrived?

If you have ordered more than one item on your order and you have not received the entire order as detailed in the order confirmation email sent to you, click here to email our Customer Services Representatives.

What if my order arrives damaged?

Please click here to email our Customer Services Representatives.