Returns & Exchange Policy
Update: All Sales are Final
Making a Return
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made in original, undamaged packaging.
We will contact you by email within 48 hours excluding weekends and public holidays. If we do not receive a response within the 24 hours period of receiving the product, you shall be deemed to have waived any right that you may have had to return the item and shall thereafter have no further right to return the item or claim a refund.
When returning items there must be no marks or any sign of wear and tear with all tags still attached. Shoes must be returned in the original box and have no sign of wear and tear.
We do not accept for refund or exchange any item that the supplier suspects has been damaged through wear and tear. Items must be in an unused and unworn condition with all tags still attached.
Refunds
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Exchanges
Exchanges work in the same way as making a return (see above) except you will notify us by email that you would prefer to exchange. If there is any variance in the price of the product involved in the exchange we will advise you of the amount and how we will either refund or charge you. You must be aware that you return the item to us at your own expense and will be charged an additional delivery charge for the new product.
Electronic Devices
Please contact Customer Services for any inquiries with regards to returns and refunds on these products (mobile phone, blackberry, nokia, iphone, apple, ipod, macbook, laptop..etc) on [email protected]
Courier Collection Service
To arrange a courier collection simply contact our Customer Services. Please ensure that goods are repackaged, the courier returns label is attached to the parcel.